Through the good efforts of Tim McDonald, an E|E associate now studying at the Kennedy School of Government, I spent November 28-30 in some unexpectedly useful conversations at Harvard.
Tim had arranged sessions about 'public services redesign' with students at the Harvard Kennedy School, at the Graduate School of Education, and with David Ellwood, the dean of the Kennedy School (with whose father, Paul, I'd worked on health-policy questions in Minnesota years back).
Bob Schwartz, now again in the faculty of...